ALBANIA
EURO OFFICE Shpk
Rruga "Sulejman Delvina" Pranë Sheshit Willson. Albania
Phone: +355 4 2265614
Fax: +355 42231744
ALGERIA
TIMO IMPORT EXPORT SARL
Lot N°19, BAT B, Vieux Ain Naadja, 16065, Gué de Constantine Alger Algérie.
Phone: + 213 20 37 92 93
Fax: + 213 21 40 56 92
AUSTRIA
PILOT Pen GmbH Niederlassung Österreich
Arndtstraße 98/Top3 1120 Wien
Phone: +43 (0)1 8176006-0
Fax: +43 (0)1 8176006-50
BELGIUM
PILOT CORPORATION OF EUROPE - Belgian Division
Ikaroslaan 2a – 1930 Zaventem
Phone: +32 2 245 80 86
Fax: +32 2 245 86 90
BOSNIA & HERZEGOVINA
Pulse Design doo
Jovana Bijelica bb, 78000 Banja Luka, Bosnia & Herzegovina
BULGARIA
OFFICE EXPRESS SERVICE Ltd.
1784 Sofia, Bulgaria,135 Carigradsko shose blvd
Phone: +359 2 970 82 18 or Mobile: +359 887 74 56 10
CROATIA
RAM3
Koledovcina 4, HR-10040 Zagreb Croatia
CYPRUS
SOCRATES P. KYPRIANIDES LTD (SPK)
6 Prince Charles Str. 2373 Ayios Dhometios P.O.Box 24190 1702 Nicosia
Phone: +357 22771204
Fax: +357 22776564
CZECH REPUBLIC
VÁCLAV ČÍŽEK
Industrie Park Sever, budova I1, Do Certous 2620/11, 193 21 Praha 20 - Horní Počernice
Phone: +420 255 734 111
Fax: +420 255 734 125
DENMARK
PILOT NORDIC AB
Maskingatan 6, 195 60 Arlandastad, Sweden
Phone: +46 8 544 80 550
Fax: +46 8 544 80 555
ESTONIA, LATVIA, LITHUANIA
PILOT NORDIC AB
Maskingatan 6, 195 60 Arlandastad, Sweden
Phone: +46 8 544 80 550
Fax: +46 8 544 80 555
FINLAND
PILOT NORDIC AB
Maskingatan 6, 195 60 Arlandastad, Sweden
Phone: +46 8 544 80 550
Fax: +46 8 544 80 555
FRANCE
PILOT PEN FRANCE
PAE de la Caille 74350 Allonzier la Caille
Phone: +33 (0)4 50 08 30 00
Fax: +33 (0)4 50 08 34 80
GEORGIA
Geosm Ltd
47 Kazbegi Ave. Tbilisi 0186 - Georgia.
Phone: +995 32 272 9119
Fax: +995 32 214 9119
GERMANY
PILOT Pen (Deutschland) GmbH
Gewerbering 1a - 22113 Oststeinbek
Phone: +49 (0)40251932-0
Fax: +49 (0)4025193258
GREECE
A.MATALON-E.TZAFOU SA - MATALON
24th KLM Athens - Lamia National Road, 145 65 AG. Stefanos Athens
Phone: +30 210 6218858
Fax: +30 210 6216144
HUNGARY
PILOT CORPORATION OF EUROPE MAGYARORSZÁGI FIÓKTELEPE
H-1117, Budapest, Budafoki. U. 111.
Phone: +36 1 371 1696
Fax: +36 1 371 1697
ICELAND
PILOT NORDIC AB
Maskingatan 6, 195 60 Arlandastad, Sweden
Phone: +46 8 544 80 550
Fax: +46 8 544 80 555
ISRAEL
I.BERMAN LTD.
13 Hayarden St., P.O.B 295 Yavne 81101
Phone: +972 (0)8-9429999
Fax: +972 (0) 8-9422060
ITALY
NYKOR PILOT PEN ITALIA SRL
Via del Lavoro nr. 89 40033 Casalecchio Di Reno (BO)
Phone: +39 051/750566
Fax: +39 051/750579
LIBYA
SAH Tech Company
Tripoli
Phone: +218 214 779 850
Fax: +218 214 778 786
MALTA
JOHN G CASSAR LTD
36, Victory Street Qormi QRM2501
Phone: +356 21493251
Fax: +356 21483231
MONTENEGRO / MACEDONIA / KOSOVO
DIS
Ljuba Cupica BB ME-81400 Niksic Montenegro
Phone: +382 40 221 104
Fax: +382 40 221 114
MOROCCO
BUROPA
60 rue Ain Taoujate. 20000 Casablanca
Phone: +212 522 20 23 55
Fax: +212 522 20 23 56
NETHERLANDS
PILOT PEN GmbH divisie Nederland
Wijststraat 15a 5384 RA Heesch
Phone: +31 (0) 412-64 99 72
Fax: +31 (0) 412-64 99 82
NORWAY
PILOT PEN NORSK A/S
Grini Næringspark 12 1361 Østerås
Phone: +47 67 16 22 00
Fax: +47 67 16 22 10
POLAND
W.P.C. SP. Z O.O.
ul. Sosnkowskiego 1 02-495 Warszawa
Phone: +48 22 532 0 800
Fax: +48 22 532 0 801
PORTUGAL
PILOTPEN IBERICA, Unipessoal,Lda
Parque Empresarial Vialonga, Nave 11, Granja de Alpriate, Casal Bagulho, 2625-607 Vialonga
Phone: +351 210995603
Fax: +351 210996979
ROMANIA
DACRIS TRADE SRL
Otopeni, Ardealului street no 9F ILFOV, 075100
Phone: +40 21 350 67 57
Fax: +40 21 350 67 59
RUSSIA
PILOT PEN PETERSBURG
31A, st.Vozrozhdenija, St.Petersburg, 198188
Phone: +7 (812) 332 1681
Fax: +7 (812) 332 1680
SERBIA
Pulse Office doo
Žitna 28, 11272 Dobanovci, Serbia
SLOVAKIA
VÁCLAV ČÍŽEK Slovakia s.r.o.
Bojnická 20 831 04 Bratislava III
Phone: +421 2 4488 2262
Fax: +421 2 4488 2287
SLOVENIA
ACRON
Pamece 167 Industriska Industrika Cona SI-2380 Slovenj Gradec Slovenia
SPAIN
COMERCIAL ARGE, S.A.
Plaza López de la Plata, 4 / 28043 Madrid
Phone: +34 91 501 67 05
Fax: +34 91 501 70 20
SWEDEN
PILOT NORDIC AB
Maskingatan 6, 195 60 Arlandastad, Sweden
Phone: +46 8 544 80 550
Fax: +46 8 544 80 555
SWITZERLAND
PLUMOR-NOVIMEX AG
Achslenstrasse 15 CH-9016 St. Gallen
Phone: +41 71 313 96 80
Fax: +41 71 313 96 81
TUNISIA
SAHR
Av. Mohamed Ali 4000 Sousse
Phone: +216 73 22 06 00
Fax: +216 73 22 07 80
TURKEY
Umur Kırtasiye A.Ş.
Dudullu OSB 2. Cadde No:5 34776 Ümraniye/Istanbul
Phone: +90 216 645 62 00
Fax: +90 216 365 24 78
UKRAINE
KANTSOPTTORG Ltd
12 Moskovskaya str., Dnepropetrovsk, 49000
Phone: +38 (0)56-375-89-01
Fax: +38 (0)56-375-89-02
UNITED KINGDOM
Pilot pen
4 Dukes Meadow, Millboard Road, Bourne End Buckinghamshire, SL8 5XF
Phone: +44 1628 537100
Fax: +44 1628 522913

Frequently Asked Questions

  1. How do FriXion products work?
  2. Help! I use FriXion pens and my notebook / page is now empty without a trace of my work! What should I do?
  3. Help! I left my FriXion pens outside in the heat and now they no longer work!
  4. Where can I find a Pilot reseller?
  5. Is there a risk when using a Pilot product on an airplane?
  6. Are Pilot products safe for children?
  7. How do I start the ink in some of the markers?
  8. How do I remove ink from clothing?
  9. Where can I find refills, cartridges or even leads or eraser refills?

1. How do FriXion products work?

Our FriXion products’ ink “erases” due to PILOT’s exclusive thermo-sensitive ink technology. When you want to make corrections on your page, simply turn around your FriXion pen and rub with the FriXion eraser tip as if using a regular pencil eraser. While rubbing, the ink heats up to over 60°C and becomes invisible. Conversely, the ink reappears at temperatures of under -10°C.

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2. Help! I use FriXion pens and my notebook / page is now empty without a trace of my work! What should I do?

Leaving items such as notebooks, homework or paper near heaters, in a car on a hot day or even putting pages through repeated photocopying, can heat the paper sufficiently to make FriXion ink invisible. If you find your page to be empty, simply put it in the freezer for a short period of time. Our thermo-sensitive ink reappears at around -10°C, so your work should reappear once more when the pages sufficiently cool.

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3. Help! I left my FriXion pens outside in the heat and now they no longer work!

Just as the ink disappears when pages are left in the heat, so can the ink inside the FriXion pens. If your pen doesn’t seem to be writing, try to remember whether the pen may have been over-exposed to heat. If so, try putting your pen in the freezer until it sufficiently cools. After taking your pen out of the freezer and letting it readjust to room temperature, it should write again like new.

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4. Where can I find a Pilot reseller?

Our products are sold by all the leading supermarkets and hypermarkets and by the majority of news agencies and office suppliers. Nevertheless, if you are having difficulties finding one of our products in particular, please do not hesitate to contact us. Wherever possible, we will give you the name of your closest reseller.

Using a centralised order process, we make frequent deliveries to our sellers via a central warehouse. So, we do not always know what is delivered to which store.

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5. Is there a risk when using a Pilot product on an airplane?

Only liquid ink products from our V-System range require your attention on an airplane. They are easily identifiable by their name which starts with a V: V5, V-Ball, V-Pen, etc….

If you are taking a V-System product with you on a flight, remove the cap with the pen pointing upwards. This avoids potential leaks caused by cabin pressure during the flight.

Only the liquid ink models V5/7 RT and V-Ball 5/7 RT are guaranteed completely leak free on airplanes without any special handling.

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6. Are Pilot products safe for children?

All of the inks and barrels used in our products have been designed for maximum safety, particularly with regards to children. For example, our markers do not contain toxic solvents such as Xylene or Toluene.

Furthermore, the caps on our non-retractable models satisfy the ISO 11540 standard. They are equipped with a ventilation system which allows breathing in case the cap is ingested.

Finally, our internal services have all our product components available immediately on digital media in order to assist the medical profession in the event of serious accidents.

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7. How do I start the ink in some of the markers?

Before the first use of our Gold or Silver type markers, we recommend you follow these instructions:

  • Phase 1: Gently shake the marker with the cap on.
  • Phase 2: Once the cap is removed, gently press the nib on the paper, so that it is pushed into the body of the product. The valve is activated and frees the ink.
  • Phase 3: The marker is ready, you can write.

In order to retain all the technical qualities of our markers, we recommend that you ensure the cap is replaced firmly after use and they are stored horizontally.

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8. How do I remove ink from clothing?

Firstly, avoid washing the soiled clothing before removing the stain, which risks permanently setting the ink.

There are several tips for removing ink from clothing:

  • Spray hair spray on the stain, blot away the surplus spray using a clean cloth or absorbent paper, then wash normally.
  • Soak your clothing in hot milk for several hours, rinse in plenty of water then wash normally.
  • Place the article on a clean white cloth and dab the stain with another white cloth soaked in white vinegar or 90% proof alcohol. Wash normally.
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9. Where can I find refills, cartridges or even leads or eraser refills?

Our objective is to be able to offer a wide range of writing instruments, but also that your writing pleasure with your Pilot pen does not stop when it needs refilling. In addition to being economical, refilling your pens is environmentally friendly.

That's why we want to offer this type of service in specialist news agencies or even department stores.

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